5-Day Exchange Guarantee
We stand behind the quality of every piece. If something isn't right, we'll happily exchange it — no questions asked within 5 days of delivery.
5-Day Window
Raise your exchange request within 5 days of delivery.
Original Packaging
Item must be unused and in original box / pouch.
No Hassle
We cover the logistics for eligible exchanges.
What Is Our Exchange Policy?
At Vionara, we offer a 5-day exchange policy from the date of delivery. We do notoffer returns or refunds. However, if you received a damaged item, the wrong product, or simply need a different size/style, we're happy to arrange an exchange.
Exchange Eligibility — What's Allowed
- Exchange requested within 5 days of delivery date
- Item is unused, unworn, and in its original condition
- Item is in original packaging (box, pouch, tags intact)
- Damaged or defective item received from Vionara
- Wrong item delivered (different from what was ordered)
- Size or variant mismatch (subject to stock availability)
What Cannot Be Exchanged
- Item was worn, used, or altered after delivery
- Original packaging, tags, or invoice are missing
- Exchange request raised after 5 days of delivery
- Items purchased during clearance / final sale
- Customised or engraved jewellery
- Damage caused by improper use, chemicals, or negligence
How to Request an Exchange (3 Simple Steps)
Visit Help Center
Go to your profile → Help Center → Select "Exchange Request" and fill in your order number and reason.
Upload Photos
Attach clear photos of the item you received (required for damaged/wrong item cases).
We'll Arrange Pick-up
Once approved (within 24–48 hrs), our logistics partner will pick up the item and ship the replacement.
Important Notes
- Exchanges are subject to stock availability. If the requested item is unavailable, we'll offer an alternate of equal value.
- Reverse pickup will be arranged at no extra cost for eligible exchanges.
- Processing time: 5–7 business days for replacement delivery after pick-up.
- You'll receive an email/SMS confirmation at every step.
Need help?
Our support team is available Mon–Sat, 10 AM–7 PM IST.