Frequently Asked Questions
Quick answers to common questions about our products and services.
What materials are used in Vionara Jewellery?
Our pieces are crafted using premium quality materials including hypoallergenic brass base, 18K gold and rhodium plating, and high-grade cubic zirconia (CZ), moissanite, or lab-grown diamonds depending on the specific collection.
Will the jewellery tarnish over time?
Unlike solid gold, all plated jewellery can naturally fade over time depending on bodily chemistry and exposure. However, our pieces feature a durable anti-tarnish coating. By following our simple Care Instructions, you can significantly extend the lifespan of your pieces.
Do you provide a warranty or guarantee?
Yes! All our products come with a 6-month warranty against any manufacturing defects. Please note that this does not cover accidental damage, wear and tear, or improper care (such as exposure to water or perfumes).
How long does shipping take?
Orders are generally dispatched within 24-48 hours. Delivery normally takes 3-5 business days across major metros in India. Check our Shipping Returns policy for more detailed timeframes.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a Shiprocket tracking link. You can also track your order directly from your Account Dashboard on our website.